(With effect from MARCH 1, 2024)
We expect that most complaints, where a parent seeks intervention, reconsideration or some other action to be taken, can be resolved informally through dialogue with the concerned member of staff.
So as first step, to address your concerns, please contact (in person, email or phone) the following members of staff:
Academic Matters: Class Teacher or Concerned Subject Teacher.
Health, Discipline etc.: PE Staff.
info@dwpsmhy.com
If for some reason you are not satisfied with the informal method, you can raise a formal complaint by sending an email/letter as below:
Academic, Health and Discipline Matters: Concerned Coordinator.
info@dwpsmhy.com
Financial matters: Accountant.
info@dwpsmhy.com
Your complaint will be acknowledged in writing normally within five working days of receipt during term time and as soon as practicable during the holidays. The acknowledgement will indicate the action that is being taken and the likely timeline for resolution.
If a parent is dissatisfied with the decision taken at STAGE 2, they can raise their concern to the principal in writing/email, who will be the Final Appellate Authority.
The Management members will be kept informed by the principal of all issues reaching this level.
Principal@dwpsmhy.com